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Investor Charter for Stock

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Investor Charter Stock Broker

Investor Charter Stock Broker

VISION

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

MISSION
1. To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
2. To establish and maintain a relationship of trust and ethics with the investors.
3. To observe highest standard of compliances andtransparency.
4. To always keep ‘protection of investors’ interest’ as goal while providing service.
5. To ensure confidentiality of information shared by investors unless such information is required to be provided in furtherance of discharging legal obligations or investors have provided specific consent to share such information.

Services provided to Investors by stockbrokers include
1. Execution of trades on behalf of investors.
2. Issuance of Contract Notes.
3. Issuance of intimations regarding margin due Payments.
4. Facilitate execution of early pay-in obligationinstructions.
5. Periodic Settlement of client’s funds.
6. Issuance of retention statement of funds at the time ofsettlement.
7. Risk management systems to mitigate operational and marketrisk.
8. Facilitate client profile changes in the system as instructed by theclient.
9. Information sharing with the client r.t. relevant Market Infrastructure Institutions (MII) circulars.
10. Provide a copy of Rights & Obligations document to theclient.
11. Communicating Most Important terms and Conditions (MITC) to theclient.
12. Redressal of Investor’sgrievances.

Rights of Investors
1. Ask for and receive information from a firm about the work history and background of the person handling your account, as well as information about the firm itself (including website providing mandatory information).
2. Receive complete information about the risks, obligations, and costs of any investment before investing.
3. Receive a copy of all completed account forms and rights & obligationdocument.
4. Receive a copy of ‘Most Important Terms & Conditions’ (MITC).
5. Receive account statements that are accurate andunderstandable.
6. Understand the terms and conditions of transactions youundertake.
7. Access your funds in a prescribed manner and receive information about any restrictions or limitations on access.
8. Receive complete information about maintenance or service charges, transaction or redemption fees, and penalties in form of tariff sheet.
9. Discuss your grievances with compliance officer / compliance team / dedicated grievance redressal team of the firm and receive prompt attention to and fair consideration of your concerns.
10. Close your zero balance accounts online with minimal documentation
11. Get the copies of all policies (including Most Important Terms and Conditions) of the broker related to dealings of your account.
12. Not be discriminated against in terms of services offered to equivalent clients
13. Get only those advertisement materials from the broker which adhere to Code of Advertisement norms in place
14. In case of broker defaults, be compensated from the Exchange Investor Protection Fund as per the norms in place
15. Trade in derivatives after submission of relevant financial documents to the broker subject to brokers’ adequate due diligence.
16. Get warnings on the trading systems while placing orders in securities where surveillance measures are in place
17. Get access to products and services in a suitable manner even if differently abled
18. Get access to educational materials of the MIIs and brokers
19. Get access to all the exchanges of a particular segment you wish to deal with unless opted out specifically as per Broker norms
20. Deal with one or more stockbrokers of your choice without any compulsion of minimum business
21. Have access to the escalation matrix for communication with the broker
22. Not be bound by any clause prescribed by the Brokers which are contravening the Regulatory provisions.

5.Various activities of Stock Brokers with timelines

S.No.	Activities	Expected Timelines
1.	KYC entered into KRA System and CKYCR	3 working days of account opening
2.	Client Onboarding	Immediate, but not later than one week
3.	Order execution	Immediate on receipt of order, but not later than the same day
4.	Allocation of Unique Client Code	Before trading
5.	Copy of duly completed Client Registration Documents to clients	7 days from the date of upload of Unique Client Code to the Exchange by the trading member
6.	Issuance of contract notes	24 hours of execution of trades
7.	Collection of upfront margin from client	Before initiation of trade
8.	Issuance of intimations regarding other margin due payments	At the end of the T day
9.	Settlement of client funds	First Friday/Saturday of the month / quarter as per Exchange pre- announced schedule
10.	‘Statement of Accounts’ for Funds, Securities and Commodities	Monthly basis
11.	Issuance of retention statement of funds/commodities	5 days from the date of settlement
12.	Issuance of Annual Global Statement	30 days from the end of the financial year
13.	Investor grievances redressal	21 calendar days from the receipt of the complaint

6.DOs and DON’Ts for Investors

DOs	DON’Ts
Read all documents and conditions being agreed before signing the account opening form. Receive a copy of KYC, copy of account opening documents and Unique Client Code. Read the product / operational framework / timelines related to various Trading and Clearing & Settlement processes. Receive all information about brokerage, fees and other charges levied. Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions. If executed, receive a copy of Demat Debit and Pledge Instruction (DDPI). However, DDPI is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting DDPI, carefully examine the scope and implications of powers being granted. Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT/CTT etc. as applicable, separately, within 24 hours of execution of trades. Receive funds and securities / commodities on time, as prescribed by SEBI or exchange from time to time. Verify details of trades, contract notes and statement of account and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges. Receive statement of accounts periodically. If opted for running account settlement, account has to be settled by the stock broker as per the option given by the client (Monthly or Quarterly). In case of any grievances, approach stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines. Retain documents for trading activity as it helps in resolving disputes, if they arise.	Do not deal with unregistered stock broker. Do not forget to strike off blanks in your account opening and KYC form. Do not submit an incomplete account opening and KYC form. Do not forget to inform any change in information linked to trading account and obtain confirmation of updation in the system. Do not transfer funds, for the purposes of trading to anyone other than a stock broker. No payment should be made in name of employee of stock broker. Do not ignore any emails / SMSs received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed. Do not opt for digital contracts, if not familiar with computers. Do not share trading password. Do not fall prey to fixed / guaranteed returns schemes. Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits. Do not follow herd mentality for investments. Seek expert and professional advice for your investments.

Additionally, investors may refer to Dos and Don’ts issued by MIIs on their respective websites from time to time.

7.Grievance Redressal Mechanism

The process of investor grievance redressal is as follows:

1.	Investor complaint/Grievances	Investor can lodge complaint/grievance against stock broker in the following ways: Mode of filing the complaint with stock broker Investor can approach the Stock Broker at the designated Investor Grievance e-mail ID of the stock broker. The Stock Broker will strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance Mode of filing the complaint with stock exchanges i. SCORES 2.0 (a web based centralized grievance redressal system of SEBI) (https://scores.sebi.gov.in) Two level review for complaint/grievance against stock broker: First review done by Designated body/Exchange Second review done by SEBI ii. Emails to designated email IDs of Exchange
2.	Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration	If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.
3.	Steps to be followed in ODR for Review, Conciliation and Arbitration	Investor to approach Market Participant for redressal of complaint If investor is not satisfied with response of Market Participant, he/she has either of the following 2 options:
		May escalate the complaint on SEBI SCORES portal. May also file a complaint on SMARTODR portal for its resolution through online conciliation and arbitration. 3. Upon receipt of complaint on SMARTODR portal, the relevant MII will review the matter and endeavor to resolve the matter between the Market Participant and investor within 21 days. 4.If the matter could not be amicably resolved, then the matter shall be referred for conciliation. 5. During the conciliation process, the conciliator will endeavor for amicable settlement of the dispute within 21 days, which may be extended with 10 days by the conciliator with consent of the parties to dispute. 6. If the conciliation is unsuccessful, then the investor may request to refer the matter for arbitration. 7. The arbitration process to be concluded by arbitrator(s) within 30 days, which is extendable by 30 days with consent of the parties to dispute.

8.Handling of Investor’s claims / complaints in case of default of a Trading Member / Clearing Member (TM/CM)

Default of TM/CM

Following steps are carried out by Stock Exchange for benefit of investor, in case stock broker defaults:

Circular is issued to inform about declaration of Stock Broker asDefaulter.
Information of defaulter stock broker is disseminated on Stock Exchangewebsite.
Public Notice is issued informing declaration of a stock broker as defaulter and inviting claims within specified period.
Intimation to clients of defaulter stock brokers via emails and SMS for facilitating lodging of claims within the specified period.

Following information is available on Stock Exchange website for information of investors:

Norms for eligibility of claims for compensation fromIPF.
Claim form for lodging claim against defaulter stock
FAQ on processing of investors’ claims against Defaulter stockbroker.
Provision to check online status of client’sclaim.
Standard Operating Procedure (SOP) for handling of Claims of Investors in the Cases of Default by Brokers
Claim processing policy against Defaulter/Expelled members
List of Defaulter/Expelled members and public notice issued

S.No.	Activities	Expected Timelines
1	KYC entered into KRA System and CKYCR	10 days of account opening
2	Client Onboarding	Immediate, but not later than one week
3	Order execution	Immediate on receipt of order, but not later than the same day
4	Allocation of Unique Client Code	Before trading
5	Copy of duly completed Client Registration Documents to clients	7 days from the date of upload of Unique Client Code to the Exchange by the trading member
6	Issuance of contract notes	24 hours of execution of trades
7	Collection of upfront margin from client	Before initiation of trade
8	Issuance of intimations regarding other margin due payments	At the end of the T day
9	Settlement of client funds	30 days / 90 days for running account settlement (RAS) as per the preference of client. If consent not given for RAS – within 24 hours of pay-out
10	‘Statement of Accounts’ for Funds, Securities and Commodities	Weekly basis (Within four trading days of following week)
11	Issuance of retention statement of funds/commodities	5 days from the date of settlement
12	Issuance of Annual Global Statement	30 days from the end of the financial year
13	Investor grievances redressal	30 days from the receipt of the complaint

Data For Every Month Ending

Sr. No.	Received From	Carried Forward From Previous Month	Received During The Month	Total Pending	Resolved*	Pending At The End of The Month**		Average Resolution Time^ (In Days)
						Pending for less than 3 months	Pending for more Than 3 months
1	2	3	4	5	6	7		8
1	Directly from Investors	0	0	0	0	0		0
2	SEBI (SCORES 2.0)	0	0	0	0	0		0
3	Stock Exchanges	0	0	0	0	0		0
4	Other Sources (if any)	0	0	0	0	0		0
5	Grand Total	0	0	0	0	0		0

Trend Of Monthly Disposal Of Complaints

Sr. No.	Month	Carried Forward From Previous Month	Received	Resolved*	Pending**
1	Aug-25	0	0	0	0
2	Sep-25	0	0	0	0
3	Oct-25	0	0	0	0
4	Nov-25	0	0	0	0
5	Dec-25	0	0	0	0
6	Jan-26	0	0	0	0
7	Feb-26	0	0	0	0
8	Mar-26	0	0	0	0
9	Apr-26	0	0	0	0
10	May-26	0	0	0	0
11	Jun-26	0	0	0	0
12	Jul-26	0	0	0	0

Trend Of Annual Disposal Of Complaints

Sr. No.	Year	Carried Forward From Previous Year	Received During The Year	Resolved During The Year	Pending At The End of The Year
1	2021-22	0	0	0	0
2	2022-23	0	0	0	0
3	2023-24	0	0	0	0
4	2024-25	0	0	0	0
5	2025-26	0	0	0	0
	Grand Total

Research Disclaimer and Disclosure under SEBI (Research Analysts) Regulations 2014

Helpdesk department contact numbers
BACK OFFICE SUPPORT :	011-45350002/16
OPEN AN ACCOUNT :	011-45350014
TECHNICAL SUPPORT :	011-45350009/10
CALL & TRADE (NSE, BSE, MCX, NCDEX) :	011-45350019/20/22/36
SURVEILLANCE :	011-45350041/42/43
DP SUPPORT :	011-45350006/03
COMPLIANCE :	011-45350017/21/23

PRRSAAR SAMPADA PRIVATE LIMITED (hereinafter referred as “PRRSAAR SAMPADA”) is engaged into the business of Stock Broking, Depository Participant and Distribution of various financial product. Prrsaar Sampada is also registered as a Research Analyst under SEBI (Research Analyst) Regulations, 2014, SEBI Reg. No INH000020323.

The report / information / opinions have been prepared by PRRSAAR SAMPADA and are subject to change without any notice. The report and information contained herein is strictly confidential and meant solely for the selected recipient and may not be altered in any way, transmitted to, copied or distributed, in part or in whole, to any other person or to the media or reproduced in any form, without prior written consent of PRRSAAR SAMPADA. The information provided in the Report is from publicly available data, which we believe, are reliable. While reasonable endeavors have been made to present reliable data in the Report so far as it relates to current and historical information, but PRRSAAR SAMPADA does not guarantee the accuracy or completeness of the data in the Report. Accordingly, PRRSAAR SAMPADA or any of its connected person including its directors or subsidiaries or associates or employees shall not be in any way responsible for any loss or damage that may arise to any person from any inadvertent error in the information contained, views and opinions expressed in this publication.

This report is not directed to, or intended for display, downloading, printing, reproducing or for distribution to or use by, any person or entity who is a citizen or resident or located in any locality, state, country or other jurisdiction where such distribution, publication, reproduction, availability or use would be contrary to law or regulation or what would subject PRRSAAR SAMPADA or its affiliates to any registration or licensing requirement within such jurisdiction. If this report is inadvertently sent or has reached any person in such country, especially, United States of America, the same should be ignored and brought to the attention of the sender. This document may not be reproduced, distributed or published in whole or in part, directly or indirectly, for any purposes or in any manner.

Foreign currencies denominated securities, wherever mentioned, are subject to exchange rate fluctuations, which could have an adverse effect on their value or price, or the income derived from them. In addition, investors in securities such as ADRs, the values of which are influenced by foreign currencies, effectively assume currency risk. It should not be considered to be taken as an offer to sell or a solicitation to buy any security. Past performance should not be taken as an indication or guarantee of future performance, and no representation or warranty, express or implied, is made regarding future performance. The price, value of and income from any of the securities or financial instruments mentioned in this report can fall as well as rise.

The Report also includes analysis and views of our research team. The Report is purely for information purposes and does not construe to be investment recommendation/advice or an offer or solicitation of an offer to buy/sell any securities. The opinions expressed in the Report are our current opinions as of the date of the Report and may be subject to change from time to time without notice. PRRSAAR SAMPADA or any person connected with it do not accept any liability arising from the use of this document. Investors should not solely rely on the information contained in this Report and must make investment decisions based on their own investment objectives, judgment, risk profile and financial position. The recipients of this Report may take professional advice before acting on this information.

As PRRSAAR SAMPADA along with its associates, are engaged in various financial services business and so might have financial, business or other interests in other entities including the subject company/ies mentioned in this Report. However, PRRSAAR SAMPADA encourages independence in preparation of research reports and strives to minimize conflict in preparation of research reports. PRRSAAR SAMPADA and its associates did not receive any compensation or other benefits from the subject company/ies mentioned in the Report or from a third party in connection with preparation of the Report. Accordingly, PRRSAAR SAMPADA, its research analyst or associates, do not have any material conflict of interest at the time of publication of this Report.

PRRSAAR SAMPADA or its associates might have received any compensation from the companies mentioned in the report during the period preceding twelve months from the date of this report for services in respect of managing or co-managing public offerings, corporate finance, investment banking or merchant banking, brokerage services or other advisory service in a merger or specific transaction in the normal course of business. PRRSAAR SAMPADA or its analysts did not receive any compensation or other benefits from the companies mentioned in the report or third party in connection with preparation of the research report. Please note that PRRSAAR SAMPADA has a proprietary trading desk. This desk maintains an arm’s length distance with the Research team and all its activities are segregated from Research activities. The proprietary desk operates independently, potentially leading to investment decisions that may deviate from research views.

PRRSAAR SAMPADA does not have actual/beneficial ownership of 1% or more securities of the subject company(ies) at the end of the month immediately preceding the date of publication of Research Report. Associates of PRRSAAR SAMPADA may have actual/beneficial ownership of 1% or more securities of the subject company(ies) at the end of the month immediately preceding the date of publication of Research Report; however, the same shall have no impact whatsoever on the specific recommendations made by the analyst(s) in the research report. We confirm that the Research Analysts preparing these recommendations rely solely on their professional expertise and do not utilize Artificial Intelligence tools in delivering research services

We submit that no material disciplinary action has been taken on us by any regulatory authority impacting Research activities.

ADVISORY TO DEMAT ACCOUNT HOLDERS

Ref. CDSL communique to DP i.e CDSL/OPS/DP/GENRL/2020/15 dt. January 08,2020

Do`s-

Register your email ID in Your demat account by approaching your Depository Participant. You will receive email alert for all transactions in your demat account.

Register your mobile number for CDSL`s free of cost SMS Alert facilitySMART and obtain alert on mobile for any debit transaction or credits due to corporate action or demographic changes in your demat account.

Register for ‘easi’ CDSL`s free of cost internet base facility to access your demat account and check the details of your holding and/ or transactions, anytime anywhere. You can easily register for easi by accessing the link – https://web.cdslindia.com/myeasi/home/login

Ensure that your holding and transaction statements are received periodically. You are entitled to receive a transaction statement every month if you have any transactions and once every six months if there have been no transactions in your account.

Check your demat account statement on receipt. In case you notice any unauthorized debits or credits, contact your Depository Participant. If not satisfied with the response, contact CDSL. You may email to complaints@cdslindia.com

Accept the Delivery Instruction Slip (DIS) book from your DP only if each slip has been pre-printed with a serial number along with your demat account number and keep it in safe custody.

Before granting Power of Attorney (PoA) to operate your demat account to anyone, carefully examine the scope & implications of powers being granted.

POA is not mandatory for opening a demat account.

Update change in details like email id, mobile number, address etc. immediately.

The demat account has a nomination facility and it is advisable to appoint a nominee, especially in case of sole account holders.

Don’ts-

Do not leave your DIS book with anyone else.

Do not sign blank DIS as it is equivalent to a bearer cheque.

Avoid over-writing, cancellations, misspellings, changing of the name of quantity of securities on DIS.

Do not share your easi / easiest login id and password with any other person.

KYC Validation Process

DEAR CLIENTS,

As per the latest SEBI circular SEBI/HO/MIRSD/FATF/P/CIR/2023/0144 dated August 11, 2023 on KRA Regulations, KYC Registration Agencies (KRA) are responsible for validating clients’ KYC details as per their records.

Impact of the above regulation, if it is not followed:

Clients shall not be allowed to trade on any exchange or manage their open positions (if any) until they comply with the KYC requirements
Clients trading and demat account will remain deactivated till the KRA details are updated and validated.

How to Validate Your KRA Status “On Hold”/”Rejected” with KRA Agency?

As per SEBI guidelines, it is mandatory to verify your KYC details such as email ID and mobile number registered with the KRA (KYC Registration Agency).

Updation Process:

This is usually done when your KYC details are incorrect in the KRA portal. We will update your KRA details

Duly filled and signed KRA form with photo
Self-attested copy of PAN card
Self-attested copy of Aadhaar card.

Once we receive the above documents, it shall be updated in our record.

Validation process:

After we process your request, we will inform KRA to update their record. After the KRA has updated the details, you shall receive an SMS to your registered mobile number to validate your mobile number and receive an email to your registered email ID to validate your email ID. Check your spam, trash or deleted folder if you do not find the email.

Alternative validation process:

Check with which KRA your KYC is registered. To do this, please follow the steps mentioned below:

Visit cvlkra.com
Click the KYC inquiry section
Enter your PAN and captcha details
Click ‘Submit’ to fetch your status
Refer to the ‘KRA’ column to find out the name of your KRA where KYC is registered
It will be one of these 5 - CVL KRA, KARVY KRA, NDML KRA, DOTEX KRA, CAMS KRA
Now where your KYC is registered go to that website and follow the on-screen instructions to verify your mobile number and email ID

There are 3 Type of KYC status – on Hold, Registered and Validated.

If your email/mobile number isincorrect:

Update your email ID and mobile number. Once this will be done, follow the below procedure

The modification request shall be processed. When the KRA will update the details, you shall receive an email and SMS from your respective KRA to validate your email ID and mobile number. Your task is done once you validate your email ID/mobile number.

After the contact details are validated with KRA, it would be processed in 5-7 workings days to update your records and activate your trading account if deactivated.

Links to Validate Your Mobile and Email with KRA Agency:

CVL KRA - https://validate.cvlindia.com/CVLKRAVerification_V1/

KARVY KRA - https://www.karvykra.com/KYC_Validation/Default.aspx

NDML KRA - https://kra.ndml.in/kra/ckyc/#/initiate

DOTEX KRA - https://www.nsekra.com/

CAMS KRA - https://qrkra.camsonline.com/KRAAADHAARWEB/MobileApp/ARV.aspx

Investor Charter for Stock

Investor Charter Stock Broker

Investor Charter Stock Broker

Investor Charter and disclosure of Investor Complaints by Stock Brokers

Various activities of Stock Brokers with timelines

Data For Every Month Ending

Trend Of Monthly Disposal Of Complaints

Trend Of Annual Disposal Of Complaints